Thursday, April 21, 2016

Lock screen security resetting automatically

I just got my Galaxy S7 Edge from AT&T yesterday. After going through setting up the phone, I have been absolutely loving it so far. The only issue I've come across has to do with the secure lock settings. I setup my fingerprint and added my corporate email account which requires authentication to unlock the device (which is fine because I like using the fingerprint unlock anyway). In the secure lock settings, I have it set to lock instantly when power button pressed or when screen times out. After a few unlocks the phone will no longer require I use my fingerprint and just asks me to swipe to unlock. When I go back to the secure lock settings, lock instantly is no longer selected. Rather, the option for "maximum" (which is oddly set to 34 minutes and 7 seconds) is what is selected. I change it back to lock instantly, but then after a while it reverts back to the maximum setting.

After some web searching, there was someone else with this issue, but it turned out to be their Smart Lock settings. I double checked on my phone and all Smart Lock settings are disabled. For the life of me I cannot figure out why the secure lock setting keeps changing.


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